That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do.
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors." "It is fairly feature-rich and stable." There are different types of security features available, such as encryption and random machine ID." "It's very beneficial and time effective on how we are able to provide quick support. It's not even thinkable." "I have found the solution to be user-friendly even for beginners. Without the solution, you need to do everything by telephone. As long as the station has internet access, we can see it and it makes remote support very simple." "With an image, you can see immediately what's going on. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. We've set up our internal authentication for unattended access to our remote sites. So TeamViewer has given us tools to be able to segregate who has access to different things." "The most important feature of TeamViewer is its ease of use." "We also use it a lot for remote site assistance. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. Only a certain number of authorized users on our side have access to the system. The TeamViewer client connects to the TeamViewer host securely. "TeamViewer is a step ahead of solutions like, for example, AnyDesk." "The TeamViewer system has some built-in security.
It's easy and a lot of folks like it." "Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it." "The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens.
It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable." "The vendor's reliability provides me with peace of mind. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational.
We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. I don't use everything they offer but you can go wherever you want to take this tool. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. "They've thought of everything in terms of features.